Terms of service

These Terms and Conditions, and any amendments published from time to time LSH Industrial Solutions Pte Ltd (UEN 200415827K) (LSH) website at https://www.lsh.sg/ (Terms) apply to all orders and contracts whenever LSH supplies, provides or delivers any products (Goods) to any person or company (the Customer).  By placing an order, the Customer is offering to purchase a product on and subject to the following Terms and is deemed to have accepted these Terms and to have agreed that they apply to the exclusion of all others.

  • Orders
    1. All orders are subject to availability and confirmation of the order price.
    2. When the Customer places an order, the Customer will receive an acknowledgement e-mail confirming receipt of the Customer’s order. This email will only be an acknowledgement and will not constitute acceptance of the Customer’s order. 
    3. Unless otherwise provided for in these Terms, the Customer may not cancel or amend the Customer’s order (including, but not limited to the delivery address or removing items) after the Customer’s order has been placed. Please ensure all details provided are full and correct at the time of order placement. 
    4. A contract between LSH and the Customer for the purchase of the Goods will not be formed until your payment has been approved by LSH and LSH have debited the Customer’s credit card or payment has been received via PayNow.
    5. The site may contain typographical errors or other errors or inaccuracies and may not be complete or current. LSH therefore reserves the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. LSH reserves the right to refuse to fill any orders that the Customer may place based on information on the site that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
  • Prices 
  1. Prices for Goods are advertised alongside the Goods and are subject to change from time to time. 
  2. Whilst LSH tries to ensure that all details, descriptions, and prices which appear on this site are accurate, errors (including processing errors) may occur. If LSH discovers an error in the price or payment of any Goods which the Customer has ordered, LSH will inform the Customer of this as soon as possible and give the Customer the option of reconfirming the order at the correct price or cancelling it. If LSH is unable to contact the Customer, LSH will treat the order as cancelled. If the order is cancelled and the Customer has already paid for the Goods, the Customer will receive a full refund for those Goods.
  3. The prices advertised by LSH for the Goods includes GST.
  4. Delivery costs (metropolitan and regional) will be charged in addition to the price for Goods and GST and will include both the delivery service costs and GST. The delivery fee will be applied to the Customer’s cart when the Customer enters their delivery address and postcode. Any additional charges are clearly displayed where applicable and will be included in the total cost payable.
  5. LSH may from time to time offer pricing and/or volume promotions which may apply in respect of any, or certain specified, purchases made through https://www.lsh.sg/. The conditions of any promotion will be made available to the Customer upon the Customer selecting the specific Promotion Terms and Conditions link.
  6. Unless otherwise stipulated, all references to dollars are references to the currency of Singapore.
  • Payment
  1. Our site accepts payments using credit card and PayNow. Upon placing the order, LSH will debit your account immediately for the full order amount. 
  2. The Customer hereby agrees to indemnify and/or reimburse LSH in relation to any costs incurred by LSH in attempting to recover amounts owed by the Customer to LSH pursuant to these Terms.
  3. Further to any other rights or remedies LSH may have under these Terms, if the Customer has made payment to LSH, and the transaction is subsequently reversed, the Customer shall be liable for the amount of the reversed transaction, in addition to any further costs incurred by LSH under this clause where it can be proven that such reversal is found to be illegal, fraudulent or in contravention to the Customer’s obligations under these Terms.
  4. The name that will appear on the Customer’s credit card statement is LSH Industrial Solutions.  
  • Dispatch and Delivery
  1. If Goods are ordered via LSH’s website https://www.lsh.sg/, LSH will arrange for delivery of the Goods as follows:
  • Risk and Title
  1. Risk of damage to or loss of Goods passes to the Customer on dispatch of the Goods to a carrier commissioned by LSH on behalf of the Customer.
  2. Ownership of and title to the Goods is retained by LSH and shall not pass to the Customer until LSH receives payment in full for the Goods.
  • Intellectual Property
    1. The sale to and the purchase by the Customer of Goods does not confer on the Customer any licence or right under any copyright, patent, design or trademark or any other intellectual property right which is the property of LSH. Title to all intellectual property rights subsisting in the supply of Goods shall remain the exclusive property of LSH or LSH’s third-party suppliers or licensors.
    2. The intellectual property rights in the software and content made available to the Customer on or through https://www.lsh.sg/ remains the property of LSH and its related bodies corporate or its licensors and are protected by copyright law. The Customer may store, print, and display the content supplied solely for your own personal use. The Customer may not publish, manipulate, duplicate, copy, sell, distribute, or otherwise reproduce or exploit, in any format, any of the content or copies of the content supplied to the Customer or which appears on LSH’s website https://www.lsh.sg/ nor may the Customer use any such content in connection with any business or commercial enterprise.
  • Dispute Resolution
  1. If a difference or dispute arises between the parties arising out of or in connection with these Terms (Dispute), the aggrieved party must send a written notice to the other party setting out the nature of the Dispute, what outcome that party wants and what action they think will settle the Dispute. 
  2. The parties must use reasonable endeavours to resolve the Dispute by mutual negotiation. 
  • If any Dispute is not resolved within 28 days of the matter arising, either party may require the matter to be referred to mediation by notice to the other party setting out the general nature of the difference.
    1. If the parties fail to agree on mediation or settle the Dispute by mediation within 28 days of the matter being referred to mediation, then either party may initiate litigation to resolve the Dispute.
  • Either party may take immediate steps at any time to seek urgent injunctive or equitable relief before an appropriate court.

 

  • Force Majeure
  1. LSH shall not be liable for any delay or failure to perform its obligations pursuant to these Terms if such delay is caused by any event or circumstance beyond LSH’s reasonable control, and includes but is not limited to, fire, storm, flood, earthquake, explosion, war, invasion, rebellion, sabotage or epidemic, pandemic, labour dispute, labour shortage, failure or delay in transportation, act or omission (including laws, regulations, disapprovals or failures to approve) of any third person (including, but not limited to, subcontractors, buyers, governments or government agencies) (Force Majeure Event).
  • Competition and Consumer Act 2010 (CCA)
  1. Where these Terms would otherwise be subject to the CCA, the Customer agrees that the Customer is acquiring the Goods for business purposes and that the CCA does not apply to the supply of the Goods to the Customer.
  2. If the Customer is a consumer as defined in section 4B of the CCA, and the Customer has not contracted out of the CCA under clause 12.1 of these Terms, nothing in these Terms will limit any rights the Customer may have under the CCA.
  • Privacy
  1. LSH will adhere to its LSH Industrial Solutions Privacy Policy, and the Customer agrees to the collection of personal information by LSH for the purposes set out in the LSH Industrial Solutions Privacy Policy and in accordance with the Privacy Act 1988 (Cth).
  • Severance
  1. Should any part of these Terms be held to be void or unlawful, these Terms will be read and enforced as if the void or unlawful provisions have been deleted.
  • Miscellaneous
  1. LSH may transfer any right or liability under these Terms at its absolute discretion. The Customer may not transfer any right or liability under these Terms without the prior written consent of LSH which consent will not be unreasonably withheld. 
  2. These Terms are governed by and construed under the law in Singapore. Any legal action in relation to these Terms against any party or its property may be brought in any court of competent jurisdiction in Singapore.
  3. LSH may vary these Terms from time to time.  Any such variation will be effective from the date specified by LSH in any written notice provided to the Customer or published on LSH’s website https://www.lsh.sg/.  By requesting any Goods after such effective date, the Customer accepts and agrees to be bound by such variation.
  4. To the extent that these Terms are a consumer contract (within the meaning of the Singapore Consumer Law) and a standard form contract (within the meaning of the Singapore Consumer Law), any term of these Terms which would be void because the term is unfair:
    1. must be read down to the extent necessary to avoid that result; and
    2. if the provision cannot be read down to that extent, it must be severed without altering the validity and enforceability of the remainder of the Terms.
  5. LSH’s website https://www.lsh.sg/ may contain links to other websites and materials obtained through third parties. The Customer should make their own enquiries before relying on the content of any third-party website. LSH will not be liable for any content appearing on the websites that are operated by third parties. LSH’s website https://www.lsh.sg/ may contain product information provided by or obtained directly (or indirectly) through third parties and LSH does not verify its accuracy. To the extent that is permissible by law, any material that is provided on LSH’s website https://www.lsh.sg/ is provided on an as is and without warranty basis and the Customer acknowledges that it may contain inaccuracies or errors and may be incomplete or out of date. To the extent permitted by law, the Customer’s access to the use of LSH’s website https://www.lsh.sg/ is subject to these Terms and all applicable laws and is conducted at the Customer’s own risk. LSH disclaims all liability for loss or damage (being direct or indirect) that may arise out of the use of LSH’s website https://www.lsh.sg/ or reliance on the content therein.    
  6. The Customer must not misuse LSH’s website https://www.lsh.sg/. The Customer must not commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene. The Customer must not hack into any aspect of the website https://www.lsh.sg/, corrupt data, cause annoyance to other users, infringe upon the rights of any other person's proprietary rights or send any unsolicited advertising or promotional material, commonly referred to as "spam". The Customer must not attempt to affect the performance or functionality of any computer facilities of or accessed through https://www.lsh.sg/. 
  7. LSH shall not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect the Customer’s computer equipment, programs, data, or other proprietary material due to the Customer’s use of LSH’s website https://www.lsh.sg/ or on any website linked to it.
  8. Electronic signatures shall be deemed to be accepted by either party providing that the parties have complied with Section 9 of the Electronic Transactions Act 2000 or any other applicable provisions of that Act or any Regulations referred to in that Act.