Refund policy

Interpretation and Definitions Interpretation

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• “Seller” refers to LSH Industrial Solutions Pte Ltd
• “Items” (also referred to as “products”) refers to the items offered for sale on the service.
• “Buyer” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Application for Returns/Refunds

Subject to the terms and conditions in this Refunds and Return Policy and the Terms of Service, Buyer may apply for return of the purchased items (“Item”) and/or refund due to manufacturing defects only.

1. Application for the Return of an Item

Buyer may only apply for

(i) the refund of the Item where such Item has not been received by Buyer (“Unreceived Items”), or

(ii) the refund and/or return of an Item received by Buyer (“Received Items”) in the following circumstances:

• The Item was defective and/or damaged on delivery.
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;

2.1 Received Items

Buyer may raise a refund and/or return request up to seven (7) days after (i) Buyer’s receipt of a Received Item delivered by seller (ii) the estimated delivery date (in respect of any other Received Item). Please note that, Buyer must ship the Received Item to a location designated by Seller within ten (10) calendar days at Buyer’s own cost after the return request is raised. The approval of your request for refund and/or return will be made by Seller in its sole discretion. Buyer acknowledges and agrees that Seller’s decision is final, conclusive and binding, and covenants and agrees that it will not bring suit or otherwise assert any claim against Seller or its affiliates in relation to such decision.

For any refund or return request approved by Seller, Seller will notify the Buyer through email and organise the delivery of the relevant returned Item to the address provided by the seller in writing for the completion of the refund and return process, so long as such address is in the country in which the relevant Item was listed for sale on the Site (a “Local Address”).

1. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery.

1. Refunds

Buyer will only be refunded after Seller has received the confirmation of receiving the returned Item. Refunds will be made through the original payment. Only the amount of the Item will be refunded, delivery fee will not be refunded. Refunds will take up to 14 business days according to your bank.